Complaint Procedure Advice

If you are dissatisfied with the service you have received from the practice, let us know. We hope that most problems can be sorted out easily and quickly.

Complaints made verbally can be taken by any member of the practice team and all effort will be made to resolve the issue immediately. If a complaint cannot be resolved at the time, it will be referred to the Reception Manager for resolution as quickly as possible.

Written complaints can be made to the Reception Manager and will be acknowledged in writing within 5 working days of receipt. If the complaint requires investigation or clinical input, a written response will be provided as soon as reasonably possible and no longer than 21 days after the complaint is received.

Please see the practice Complaints Leaflet for more information.

Complaints Leaflet