GDPR (General Data Protection Regulations)

On the 25th May 2018 a new European Law came into play for all organisations.

 Please notify reception if you are happy for us to contact you via Letter, Telephone Call or Text.

 Failing to do this could affect your health care as Rainworth Surgery is legally required to work within the new regulation and requires explicit consent from our patients for specific forms of contact.

GDPR Information

Shingles Vaccine    Please consider a Shingles vaccination if you are 70-73 and your birthday is between 2 September 1942 and 1 September 1946, or 78-79 with your birthday 2 September 1936 - 1 September 1938, ask at Reception for further information.

Complaint Procedure Advice

Complaints Leaflet

If you are dissatisfied with the service you have received from the practice, let us know. We hope that most problems can be sorted out easily and quickly.

Complaints made verbally can be taken by any member of the practice team and all effort will be made to resolve the issue immediately. If a complaint cannot be resolved at the time, it will be referred to the Reception Manager for resolution as quickly as possible.

Written complaints can be made to the Practice Manager and will be acknowledged in writing within 5 working days of receipt. If the complaint requires investigation or clinical input, a written response will be provided as soon as reasonably possible and no longer than 21 days after the complaint is received.

Please see the practice Complaints Leaflet for more information.

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